About Hilana
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Hilana has been focused on finding unique products, always valuing design, quality, and noble materials. They take great care in reviewing the details throughout the entire creative process, all the way until the final product is finished. They strive to add extra value to the experience.
Hilana just want to make beautiful things and inspire a sustainable way of living by reusing and recycling cotton. Because their dream is to change the future for the better!
- Returns are accepted on all products, even SALE items. However, all returns/exchange must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards and boxes must be included with your return.
- Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
- Hilana will refund the full cost of the merchandise and shipping charges if the return is a result of their error or defective product.
- Ship the product as soon as possible so it arrives at their facility within 45 days of receipt of the item.
Timeline for returns:
Your return request will be processed within 4-7 business days after Hilana receives your item(s). If you are expecting a return payment, please allow 2-3 business days for refunds to be received to the original form of payment once the return has been processed.
Please email team@donegood.co for initiating returns.