**There are currently shipping delays affecting numerous orders. If your item has already shipped, please refrain from reaching out to us if the status says "in transit" as your item is still on its way. We cannot cancel and refund your in-transit order once it has been shipped, but you can refuse the package to have it be sent back to sender or initiate a return once received if eligible. December orders are still arriving, though slow, so we are exercising understanding and patience with the USPS and other carriers who are bringing those items to you. If you'd like to file a claim with the USPS for a lost package, you can, but we are seeing tracking updates for orders that have spent what feels like forever "in transit" and have faith that they will arrive to you soon.
We have one person working customer service, they will get back to you…we appreciate your patience and understanding!**
How much does shipping cost?
DoneGood offers free shipping to U.S. addresses for orders of $49 and up.
For orders under $49, DoneGood provides flat rate U.S. shipping for $5.95.
For shipments to Canada, fees are based on the cost to ship the item, dependent on the weight of the shipment and the location it’s being shipped to. DoneGood does not cover any duties incurred that may need to be paid upon delivery.
DoneGood currently can only provide shipments to U.S. and Canada (we hope to get to the rest of the world soon! 😊 ).
How do the items I order get to me?
DoneGood is a marketplace where lots of ethical and sustainable brands can sell their products. So items purchased on DoneGood are shipped by the brand who made them.
If you ordered multiple items, your order may arrive in more than one shipment. Once an item ships, you'll receive a tracking number for each package via email.
If you have questions about your order, please reach out to us via email at email@example.com. We will get back to you with an answer as quickly as we can.
You are responsible if you put in the wrong shipping address. If the item is returned to the brand shipping it, you may be responsible for the costs to reship that item to a corrected address. We are not responsible for covering the cost of orders that are delivered to the address provided if you input the wrong address.
How long will it take for my order to arrive?
Since items ship directly from the company that made the item(s) you ordered, the time it takes you to receive them will depend on that company’s processes. So unfortunately DoneGood cannot guarantee shipments arrival times. However, most packages should be received within 5 – 10 business days, if not sooner.
If you think your package is delayed too much, or if you have any other issues, we want to help! Please feel free to contact us so we can check on your order: firstname.lastname@example.org. Please note that once your order has shipped, we have exactly the same information as you as provided by the shipping carrier.
RETURNS / EXCHANGES
How do I return or exchange an item I've purchased?
Email us at email@example.com and we’ll help you through the return or exchange process. Please include your order number and the name of the item you would like to return or exchange.
What’s the return policy/how many days do I have to return something?
Since DoneGood is a marketplace where ethical and sustainable brands can sell their products, returns and exchanges are subject to the return policy of the brand who made the item(s) you purchased.
That includes things like how many days you have to return a product, whether free return shipping is offered, what can be returned or what must be exchanged, etc.
Each brand’s return policy is listed on every product page (the page where you see details about each product and where you click “Add to Cart”). Please note that some sale items may be final and unable to be returned, if that’s our partner brand’s policy.
Anyway, just email us and we’ll work with you and the brand who made the item you’d like to return to help you get it taken care of: firstname.lastname@example.org
*Please note - These brands do not ship to Canada:
- Mata Traders
- Kikos Coffee & Tea
- Zen of Slow Cooking
- Lev Apparel
- Hand in Hand Soap
- Delilah Home
- Storehouse Tea
Catrinka ships all their items to Canada except these ones: Ceci Tote, Guadalupe Tote and Clutch