SHIPPING AND RETURN INFO
ORDERING THROUGH DONEGOOD IS ALWAYS CARBON NEUTRAL!
Getting ecofriendly products through DoneGood helps fight climate change. And DoneGood is a 1% for the Planet member, meaning we pledge 1% of revenue to support environmental non-profits.
On top of that, DoneGood offsets the carbon emissions of every order you make through our site so that having the order shipped to you doesn't contribute to climate change either!
How offsetting works: DoneGood uses a program linked to the checkout cart on our site to automatically calculate an estimate of the carbon that will be emitted from transporting your package to you. We then make a donation to a reforrestation non-profit that plants trees that naturally suck carbon out of the atmosphere. We make a donation each month to plant enough trees to remove the same amount of carbon from our atmosphere as was generated from shipping every single order placed through our site.
That means your orders through DoneGood support ecofriendly production processes, profvde funding for environmental non-profits, and help plant trees to suck carbon out of the air--so you're fighting climate change, just by getting something you needed to buy anyway.
How much does shipping cost?
DoneGood offers free shipping to U.S. addresses for all orders over $80.
For orders under $80, DoneGood provides flat rate shipping for $6.75.
For shipments to Canada, fees are based on the cost to ship the item, dependent on the weight of the shipment and the location it’s being shipped to.
DoneGood currently can only provide shipments to U.S. and Canada (we hope to get to the rest of the world soon! 😊 ).
How do the items I order get to me?
DoneGood is a marketplace where lots of ethical and sustainable brands can sell their products. So items purchased on DoneGood are shipped by the brand who made them.
If you ordered multiple items, your order may arrive in more than one shipment. Once an item ships, you'll receive a tracking number for each package via email.
If you have questions about your order, please reach out to us via email at firstname.lastname@example.org. We will get back to you with an answer as quickly as we can.
How long will it take for my order to arrive?
Since items ship directly from the company that made the item(s) you ordered, the time it takes you to receive them will depend on that company’s processes. So unfortunately DoneGood cannot guarantee shipments arrival times. However, most packages should be received within 5 – 10 business days, if not sooner.
If you think your package is delayed too much, or if you have any other issues, we want to help! Please feel free to contact us so we can check on your order: email@example.com
RETURNS / EXCHANGES
How do I return or exchange an item I've purchased?
Just email us at firstname.lastname@example.org and we’ll help you through the return or exchange process. Please include your order number and the name of the item you would like to return or exchange.
What’s the return policy/how many days do I have to return something?
Since DoneGood is a marketplace where ethical and sustainable brands can sell their products, returns and exchanges are subject to the return policy of the brand who made the item(s) you wish to return.
That includes things like how many days you have to return a product, whether free return shipping is offered, what can be returned for a full refund vs. what must be exchanged, etc.
Each brand’s return policy is listed on every product page (the page where you see details about each product and where you click “Add to Cart,” so you can check what the return policy is before making any purchase). Please note that some sale items may be final and unable to be returned if that’s our partner brand’s policy for that item.
Anyway, just email us and we’ll work with you and the brand who made the item you’d like to return to help you get it taken care of: email@example.com