DoneGood offers free shipping to U.S. addresses for orders of $75 and up. For orders under $75, DoneGood provides flat rate U.S. shipping for $7.95.

If you are a Karma Wallet Member you will get free shipping and 10% cashback on every order.

DoneGood currently can only provide shipments to U.S. If you've been with us for a while, you might notice we're not shipping to Canada anymore. Due to difficulties with international shipping, including shipping and customs fees, we have suspended shipping to Canada for now, but hope to be back soon!

Since our items ship directly from the companies that make them, delivery times vary based on each company's process. While most brands aim to ship within a few days of receiving your order, some, like AmourLinen, may take up to 3 weeks as they create custom-made items. Be sure to check the Shipping & Returns section under the products for any specific details.

In the event you need to cancel or change your order, please reach out to us within 24 hours of placing your order. Whether you’re able to cancel or change your order depends on the brand, and we cannot guarantee your order will be successfully canceled, even within the 24-hour time period. 

Please contact us ASAP, so we can reach out directly to the brand.

Our aim is to reduce shipping emissions and waste whenever possible. DoneGood uses a drop shipping model instead of having products shipped to our warehouse, then shipping them to you. This means each item ships separately from the brand it comes from. Once an item ships, you'll receive a tracking number for each package via email. If you have questions about your order, please click here to contact us.

If you've accidentally provided the wrong address, click here to let us know. Please note that any costs associated with reshipping to the correct address will be your responsibility.

We cannot guarantee the brand will be able to correct your address before it ships.

We adhere to the return policies set by each individual brand. You can find specific details under the product description or on the brand's page. Items on sale through DoneGood and items marked down by brands are not eligible for return.

Returns must be processed through DoneGood. If your order is eligible for a return, please click here to complete a return form. 

If you need assistance locating this information or have any questions, please reach out to team@donegood.co.

Returns must be processed through DoneGood.

If your order is eligible for a return (see above question), please click here to complete a return form. 

Our website syncs with our brand’s inventory, but sometimes there are technical glitches! In the event the item you ordered is out of stock, we may reach out to you about a replacement item. If we don't hear back from you within 3 business days, a refund will be issued to your original form of payment. 

If the item is out of stock and there are no replacement options available, a cancellation email and refund will be issued immediately.

Sorry about that! Please email us with your order number, a description of the damage and photos if available so we can contact the brand and figure out a solution quickly.

Discount codes cannot be combined with any other coupon, reward points, discounts, offers, or promotions. Discount codes cannot be used retroactively or on products with discounted/marked down pricing.

All items with a discounted/marked down price at time of purchase are final sale and are not eligible for return. This does not apply to items purchased at full price using a discount code.

We seek out brands that not only create high-quality products but also make a positive impact on the world. From ethical and sustainable practices to fair wages and community investment, we prioritize brands that do good for both people and the planet. You can find detailed information about each brand's social and environmental impact on the product page or learn more on overall criteria here.

We'd love to hear from you! Simply recommend a brand through this form, and we'll check them out.

In April 2024, Karma Wallet acquired DoneGood. With a shared mission to empower conscious consumers, DoneGood is now part of the Karma Wallet ecosystem. Learn more about Karma Wallet here.

The Karma Wallet Visa® Card is a prepaid reloadable debit card that offers 10% cashback and free shipping* on DoneGood purchases. Plus, you can earn up to 20% cashback* on select sustainable brands outside of DoneGood, and other sustainability perks. It's quick to sign up, with no credit check required. Discover the full benefits of the Karma Wallet Card here.

*This optional offer is not a Pathward product or service nor does Pathward endorse this offer. Up to 20%* cashback with eligible brands.

Use your Karma Wallet Card at checkout and the associated email with your Karma Wallet account, and free shipping will automatically be applied to your cart.

Use your Karma Wallet Card at checkout and automatically earn 10% cashback. You can see your accrued cashback under in the Karma Wallet App and your cashback from DoneGood will be available in your next payout.

We'd love to collaborate with you to bring sustainable products to your gathering or workplace. Reach out to us with more details, and let's make it happen!

If you're a brand looking to partner with us, we're excited to hear from you! Please take a moment to fill out the brand application form so we can learn more about your social and environmental practices and we’ll be in touch.

Help us share our story. If you're a reporter, publication, blogger or podcaster, we'd love to speak with you.

For Karma Wallet, contact us through our Contact Us page.

For DoneGood, contact us through our Contact page or the Chat button below.

We love collaborating with influencers, bloggers, podcasters, affiliates, and publications to help us grow our community! Reach out to us at team@donegood.co to collaborate!

To apply to become a DoneGood Affiliate and earn commission for sales click here.

To apply to become a Karma Wallet Affiliate and earn commission for card signups click here.